Job Description
Dynamic financial services team, part of a global group of companies, seeks an Operations Assistant for their banking business, who has international payments / Swift experience. Role available due to growth in the team. This proactive and forward-thinking team, offer a great working environment!
Responsibilities:
- Accurately and timeously process cross-border payments
- Verify payment details and ensure compliance with relevant regulations
- Timeously resolve payment-related issues and day to day client queries
- Reconcile and maintain client records and transactions
- Ensure relevant documents are complete and saved
- Prepare reports and summaries of payments
- Manage client inquiries and maintain excellent customer service, assist with payment-related concerns
- Liaise with Case Management team to address client needs
- Stay on top of relevant regulations and compliance requirements
- Maintain and implement compliance and controls
- Liaise with team member to improve and streamline processes
Requirements:
- Minimum of a BCom or Diploma in finance, business, or similar
- Previous experience in financial services or banking space, international and cross border payments (with basic SWIFT knowledge)
- Strong MS Office (Excel) skills
- High attention to detail and organizational skills
- Excellent communication, written and verbal
- Able to work effectively in a fast-paced and deadline-driven space